Emergency contacts

In a emergency

Call for Police, Fire & Ambulance in a life-threatening or time critical situation

Emergency call 000   Emergency Text 106

Flood and storm emergency


Emergency Information

VicEmergency Hotline

This number replaces the Victorian Bushfire Information Line, Victorian Flood Information Line and Relief and Recovery Information line

If you are deaf, hard of hearing or have a speech impairment, you can contact the VicEmergency Hotline through the National Relay Service

If you don’t speak English, call the Translating and Interpreting Service (TIS) National

Australian Red Cross

Council customer service numbers

Power outages and fallen power lines

Department of Environment, Land, Water and Planning (DELWP)

For general information on power outages. Information is available in languages other than English

Gas outages and faults

Water faults and emergencies

Road closures and traffic hazards

Other helpful contacts

National Relay Service
TTY/ voice calls


In addition to the websites linked above, the following also provide valuable information on preparing for, responding during and recovering after an emergency:

Websites to assist with preparing before and during an emergency:

Bureau of Meteorology (BOM) – provides information and warnings on weather events.

Triple Zero – provides information about when and how to call 000 and a children’s educational game.

Insure It – provides information to help you make sure you have enough insurance to cover you in an emergency

Red Cross – provides information on preparing for an emergency.

DEAF Emergency Information – provides information for people who are deaf or hard of hearing.

Websites to assist with recovery:

Australian Taxation Office information on assistance available after emergencies.